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December 2025

Test messages

  • Updated frontend experience for sending test messages
  • Learn how to send a test message with our updated experience

API key management

  • Updated frontend experince for API keys
November 2025

Event management

  • Updated navigation. Renamed System setup/Funnel events to System setup/Event management
  • Revamped the concept of “Event rewards” to “Event types” based on early customer feedback. Simpler menu and additional options for negative events.
  • Read more about Event types

Content coverage

  • Updated visuals under Monitoring > Label management > Content coverage to avoid color saturation with high alternate counts
  • Read more about Content coverage

Labels via datasets

  • Datasets did not previously allow labels to accompany message content.
  • Read more about datasets
October 2025

Platform hardening

  • Internal monitoring for customers on the next-gen streaming backend

Roles and permissions

September 2025

Label weights

  • Increase or decrease the weights for specific labels to influence how often agents use them relative to other labels
  • Read more about label weights and how to use them

Email templates

  • Previously, email templates could not be cloned

Support for email messages via CleverTap

Support for messages via Whatsapp

August 2025

Managing multiple languages

Messages via Twilio